Fair and Fabulous
Terms and Conditions
When you place an order with Fair and Fabulous you will be deemed to have read, understood and agreed to the terms, conditions and policies set out on this website. If you are unhappy with any of these terms, conditions or policies, please contact us before placing an order.
This website, our terms and conditions and our policies have been designed for use within the UK mainland and to comply with UK law. If you are using this website from outside of the UK, we give no warranty, express or implied, that the use of this website will comply with applicable non-UK laws or regulations.
At present we are not able to dispatch orders outside of the UK.
All prices quoted on our website are in pounds sterling (£). Prices are subject to change without notice. Although we try to ensure all information on the website is correct, there may occasionally be mistakes. We cannot be held responsible for website errors if they are genuine mistakes. We reserve the right to decline an order that is based on inaccurate information by either party.
All products listed on our website should be in stock unless otherwise indicated. However, as we also supply a shop, rare circumstances may arise when a product is out of stock even though your order has been confirmed. If that were to happen, we would contact you as soon as possible and let you know when we would estimate being able to re-stock and dispatch to you. We would dispatch any other items in your order in accordance with our normal delivery policy and would then dispatch the out of stock product as soon as it arrives in stock. You have the right to cancel your order for any item that is out of stock or delayed.
We take every care to ensure that the descriptions and specifications of our products are correct. However, we cannot accept any responsibility for variations in colour caused by differences in browser software or computer system. Also, since many of our products are handmade, there may be slight variations in the colour, size or patterns of your unique and fabulous purchase.
We aim to confirm receipt of an order within 24 hours and to dispatch within 3 working days. If, for any reason, we are unable to dispatch your order within this time we will let you know and give you an estimated dispatch date. If this date is unacceptable, then please see cancellation policy below.
If you require a specific delivery date, or need to receive an order urgently, please telephone us on 01239 712835 and we will endeavour to arrange this.
UK delivery costs
Our current UK delivery costs are as follows:
£4.95 for any order up to £50
Free delivery on any order over £50
We reserve the right to change these charges if it becomes necessary.
You may cancel your order for any reason up to the point of it being dispatched. If you do cancel your order before this point any payments made by you will be refunded within 14 days. You must notify us of your wish to cancel via phone or email to firstname.lastname@example.org, making sure to include your name, address and order reference number.
We want you to be completely happy with your fabulous purchase. If for any reason you are not delighted please return it to us, in the original packaging, within 14 days of receipt and we will give you a refund for that item or an exchange, provided the item is in “as new/as supplied” condition. The cost of return postage will be at your expense unless the goods are faulty. However, if an item is faulty, or we have sent you the wrong item, please return it to us and we will give you a refund for the return postage and the related delivery charges as well as providing a replacement or a giving you a refund for the item itself. Please include your full contact details with the return, including the reason for returning. We strongly advise you obtain proof of posting. We cannot be held responsible for goods lost or stolen in transit
Refunds will be processed within 14 days of receipt of the returned goods. Refunds will be made via your original payment method.
We pride ourselves on excellent customer service but if for any reason we fail to process your purchase or enquiry to your absolute satisfaction please do contact us to let us know:
Telephone: 01239 712835 (Monday to Friday, 9:30am to 5:00pm)
Post: 17 Sycamore Street, Newcastle Emlyn, Carmarthenshire, SA38 9AP
If you have any feedback for us, good or bad, we would love to hear from you.
We take your right to privacy extremely seriously. We will never sell or disclose your contact details to any third parties. We won’t contact you unnecessarily and we do not hold any payment details on file.
What we collect:
Personal information, e.g. name, address, email address and telephone number where applicable.
We may also collect information about your internet sessions on our website such as IP address, the URL you came to our website from, pages of our website you have viewed, geographical area, etc.
How we store your data:
We adopt best practices and operate secure data networks protected by industry standard firewall and password protection to safeguard personal identifiable information
Period of holding your data:
Where necessary, some accounting information will be kept for as long as required by UK law.
Other information will be kept until you ask us to remove it or until it becomes no longer necessary to keep it, whichever is the sooner.
This site does contain links to other sites. We are not responsible for the privacy, practices or the content of such websites.
How you can access or correct your information:
You have the right to request a copy of the information we hold about you. If you would like a copy of some or all of the information we hold, please write to us at 17 Sycamore Street, Newcastle Emlyn, Carmarthenshire, SA38 9AP. We want to ensure we have up to date and accurate personal information about you. You can ask us to correct or remove any information you think is wrong